Shipping Policy
Thank you for shopping at OurLum.com. OurLum is committed to providing reliable order processing, free U.S. shipping, tracking information, and helpful customer support.
Please review our shipping policy before placing your order.
Order Processing Time
Orders are generally processed within 1–2 business days after payment and order details have been successfully verified.
Processing includes:
- Verifying your order and payment information
- Confirming product availability
- Preparing and packaging your items
- Transferring your order to the appropriate shipping carrier
Orders placed on weekends or public holidays will begin processing on the next business day. Processing may take slightly longer during holidays, promotional events, or periods of unusually high order volume.
Estimated Delivery Time
Most orders are delivered within 4–10 business days after processing. Delivery times may vary depending on the product, destination, carrier availability, weather conditions, and other circumstances outside OurLum’s control.
Please note that estimated delivery dates are not guaranteed. Business days do not include weekends or public holidays.
Shipping Methods and Carriers
OurLum works with trusted manufacturers, fulfillment partners, and shipping carriers to deliver orders safely and efficiently. The carrier and shipping method used will depend on the product and delivery destination.
Orders may be delivered by carriers such as USPS, UPS, FedEx, DHL, or another approved delivery partner.
Split Shipments
Some products may be fulfilled from different warehouses or suppliers. If your order contains multiple items, they may arrive in separate packages and on different dates.
When available, a separate tracking number will be provided for each shipment. You will not be charged additional shipping fees when an order is divided into multiple packages.
Order Tracking
Once your order has shipped, OurLum will send a shipping-confirmation email containing your tracking number and available delivery information.
Tracking information may take 24–72 hours to update after the carrier receives your package. If your tracking information has not updated after this period, please contact us at contact@ourlum.com.
Shipping Fees
OurLum provides free standard shipping on all eligible orders delivered within the United States.
International orders may be subject to shipping charges, customs duties, import taxes, brokerage fees, or other government-imposed charges. These fees are determined by the destination country and are the responsibility of the customer unless otherwise stated during checkout.
Customs and International Shipping
International delivery times may vary because of customs inspections, local regulations, and carrier processing. OurLum is not responsible for delays caused by customs authorities or for customs duties, taxes, and import charges assessed by the destination country.
Customers are responsible for providing accurate delivery and contact information for international orders.
Changing or Canceling an Order
If you need to change your shipping address or request an order cancellation, contact contact@ourlum.com as soon as possible.
We will make every reasonable effort to accommodate your request. However, once an order has entered fulfillment or has been shipped, it may no longer be possible to modify or cancel it.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout. OurLum is not responsible for delivery delays, failed deliveries, or lost packages caused by incorrect or incomplete information provided by the customer.
If you notice an error in your shipping address, contact us immediately before your order is processed.
Delayed, Lost, or Missing Packages
If your package is delayed, first review the tracking information provided by the carrier. Carrier delays may occasionally occur because of severe weather, high shipping volume, customs processing, or other unexpected circumstances.
If tracking shows that your package was delivered but you cannot locate it, please:
- Confirm that the shipping address on your order is correct.
- Check around your property, mailbox, front desk, or designated delivery area.
- Ask household members or neighbors whether they accepted the package.
- Contact the shipping carrier for additional delivery information.
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Contact OurLum at contact@ourlum.com if you still need assistance.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us as soon as possible at contact@ourlum.com. Include your order number, a description of the issue, and clear photographs of the product and packaging so our customer-support team can assist you.
Contact OurLum
For questions about shipping, tracking, delivery, or your order, contact:
OurLum Customer Support
Email: contact@ourlum.com
Website: https://ourlum.com
Our team is available to help with order-related questions and delivery concerns.
Thank you for choosing OurLum. We appreciate your trust and look forward to serving you.
RETURN POLICY
Returns, Price Adjustments, and Shipping Information
Free Returns Within 30 Days
OurLum offers a 30-day return period on eligible products. Return requests must be submitted within 30 calendar days of the date your order was delivered.
The first eligible return request associated with each order includes free return shipping. To reduce shipping costs and environmental impact, we recommend returning all unwanted items from the same order together whenever possible.
To qualify for a return, an item must:
- Be unused, unworn, and in its original condition
- Include its original packaging, accessories, manuals, and tags
- Be accompanied by the order number or proof of purchase
- Not be listed as non-returnable or final sale
After the returned item has been received and inspected, an approved refund will be issued to the original payment method. Certain products, including gift cards, personalized goods, intimate or sanitary items, perishables, and items marked final sale, may not qualify for return.
For complete instructions, please review OurLum’s full Return and Refund Policy or contact contact@ourlum.com.
Price Adjustments Within 30 Days
Eligible products purchased from OurLum.com may qualify for a one-time price adjustment if the product’s listed price is reduced within 30 calendar days of the original purchase date.
If approved, OurLum will refund the eligible price difference to the original payment method in the same currency used for the purchase.
Price adjustments do not apply to:
- Clearance or final-sale products
- Limited-time promotions
- Discount codes or coupons
- Bundle offers
- Flash sales
- Shipping charges
- Customs duties, taxes, or import fees
- Pricing errors
- Prices offered by third-party sellers or other retailers
To request a price adjustment, contact contact@ourlum.com with your order number and the product information. Requests are subject to product eligibility and price verification.
About OurLum
OurLum.com is an e-commerce business founded in the Bronx, New York, in 2024. We connect customers with carefully selected products from trusted manufacturers, suppliers, and fulfillment partners.
Our mission is to make everyday living easier, smarter, and more enjoyable by offering practical products at competitive prices. We are committed to secure shopping, honest product information, reliable order processing, and responsive customer support.
Shipping Options
Available shipping options depend on the products in your order, your delivery address, and carrier availability. Standard or expedited shipping options may be displayed during checkout when available.
Some shipments may be transferred to a local carrier for final delivery. Tracking information may not update during every stage of this transfer.
Shipping Address Requirements
Customers are responsible for providing a complete and accurate shipping address during checkout.
P.O. boxes may be accepted for certain orders. However, some products—including oversized, high-value, age-restricted, or signature-required items—may require a valid physical address.
Delivery to military bases, restricted locations, or areas that cannot be accessed by the carrier may be unavailable for certain products. If you notice an error in your shipping address, contact contact@ourlum.com immediately. Address changes may not be possible after an order enters fulfillment or ships.
Processing and Estimated Delivery Times
Orders are generally processed within 1–2 business days after payment and order details have been verified.
Most orders are delivered within 4–10 business days after processing. Business days do not include weekends or public holidays.
After placing an order:
- You will receive an order-confirmation email.
- OurLum will verify and process your order within 1–2 business days.
- Once the order ships, you will receive a shipping-confirmation email with available tracking information.
- Tracking information may take 24–72 hours to update after the carrier receives the package.
Delivery estimates are not guaranteed. Severe weather, carrier delays, customs inspections, incorrect addresses, high shipping volume, and other circumstances outside OurLum’s control may affect delivery.
Split Shipments
Products may be fulfilled from different warehouses or suppliers. As a result, orders containing multiple items may arrive in separate packages and on different dates.
When available, a separate tracking number will be provided for each shipment. Customers will not be charged additional shipping fees solely because an order is divided into multiple packages.
Delivery Problems
If your package is delayed, review the carrier’s tracking information for the latest update.
If tracking shows that your package was delivered but you cannot locate it:
- Confirm that the delivery address is correct.
- Check your mailbox, property, front desk, or designated delivery area.
- Ask household members or neighbors whether they accepted the package.
- Contact the shipping carrier for delivery details.
-
Contact OurLum at contact@ourlum.com for additional assistance.
Delivery issues should be reported as soon as possible so our customer-support team can assist with the investigation.
Free Standard U.S. Shipping
OurLum offers free standard shipping on all eligible orders delivered within the United States.
International shipping costs, when applicable, will be displayed during checkout. International customers may also be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their destination country.
Shipping promotions, eligibility requirements, and available delivery methods may vary depending on the product and destination.
Contact OurLum
For questions about returns, price adjustments, shipping, tracking, or delivery, contact:
OurLum Customer Support
Email: contact@ourlum.com
Website: https://ourlum.com
Thank you for choosing OurLum. We appreciate your trust and look forward to serving you.
REFUND POLICY
Return and Refund Policy
At OurLum.com, we want every customer to shop with confidence. If you are not completely satisfied with an eligible purchase, you may request a return within 30 calendar days of delivery.
Please review the following Return and Refund Policy before submitting your request.
1. Return Period
Eligible products may be returned within 30 calendar days from the date of delivery.
Return requests submitted after the 30-day return period may not be accepted.
2. Return Eligibility
To qualify for a return, the product must:
- Be unused, unworn, and in the same condition in which it was received
- Be returned in its original packaging
- Include all original accessories, manuals, labels, and tags
- Include the order number, receipt, or other proof of purchase
- Not be listed as a non-returnable or final-sale product
OurLum reserves the right to deny a return if the product does not meet these requirements.
3. Non-Returnable Products
The following products are generally non-returnable and non-refundable:
- Digital products
- Gift cards
- Personalized or custom-made products
- Perishable goods, including food and flowers
- Newspapers, magazines, and similar publications
- Intimate, sanitary, or personal-care products
- Products marked as final sale
- Products damaged through misuse, neglect, unauthorized modification, or normal wear and tear
Additional return restrictions may be listed on the individual product page.
4. Free Return Shipping
The first eligible return request associated with each order includes free return shipping.
To reduce shipping costs and environmental impact, we recommend returning all unwanted items from the same order together.
Additional return requests from the same order may require the customer to pay the return-shipping costs unless the product arrived damaged, defective, or incorrect.
Do not return a product without first contacting OurLum and receiving return instructions.
5. Starting a Return
To request a return, contact contact@ourlum.com and provide:
- Your full name
- Your order number
- The product you wish to return
- The reason for the return
- Photographs or videos if the product arrived damaged, defective, or incorrect
If the return is approved, our customer-support team will provide instructions and, when applicable, a prepaid return-shipping label.
Products returned without prior authorization may not be accepted.
6. Return Inspection
Once your returned product has been received, OurLum will inspect it and notify you of the return status.
If the return is approved, a refund will be issued to the original payment method. If the product does not meet the return requirements, the refund may be reduced or denied.
7. Refund Processing Time
Approved refunds are generally processed within 10 business days after the returned product has been received and inspected.
After OurLum issues the refund, your bank or card provider may require additional time to post the credit to your account. This additional processing time is controlled by your financial institution.
If more than 15 business days have passed since your refund was approved, contact contact@ourlum.com for assistance.
8. Damaged, Defective, or Incorrect Products
Inspect your order as soon as it arrives. If your product is damaged, defective, or different from what you ordered, contact contact@ourlum.com promptly.
Include your order number and clear photographs or videos showing the product, packaging, and problem.
If the claim is approved, OurLum may provide an eligible replacement, exchange, or refund. OurLum will cover approved return and replacement shipping costs when the product arrived damaged, defective, or incorrect.
9. Exchanges
The availability of exchanges depends on current product inventory.
The fastest way to receive a different product, size, color, or model may be to return the original eligible product and place a new order after the return is approved.
If an exchange is approved because OurLum sent a damaged, defective, or incorrect product, OurLum will cover the eligible replacement-shipping costs.
10. Sale and Promotional Products
Products purchased during a promotion may be returned if they meet the eligibility requirements unless they were clearly marked final sale or non-returnable at the time of purchase.
Refunds for eligible promotional products will be based on the amount actually paid after discounts. Original discounts, promotional codes, and coupons have no cash value and will not be refunded separately.
11. Order Cancellations
To request an order cancellation, contact contact@ourlum.com as soon as possible.
We will make every reasonable effort to accommodate your request. However, an order cannot be guaranteed for cancellation after it has entered fulfillment or shipped.
12. Contact OurLum
For questions about a return, refund, replacement, or exchange, contact:
OurLum Customer Support
Email: contact@ourlum.com
Phone: +1 (929) 325-5342
Website: https://ourlum.com
Thank you for shopping with OurLum. We appreciate your trust and are committed to providing fair, reliable customer support.
TERMS OF SERVICE
Terms of Service
Overview
This website is operated by OurLum.com. Throughout the website, the terms “OurLum,” “we,” “us,” and “our” refer to OurLum.com.
OurLum provides this website, including its information, products, features, tools, and services, conditioned upon your acceptance of these Terms of Service and all policies referenced within them.
By visiting OurLum.com, creating an account, or purchasing a product, you agree to be bound by these Terms of Service. These Terms apply to all website users, including visitors, customers, vendors, merchants, and individuals who submit content.
Please read these Terms carefully before using our website. If you do not agree with them, you should not access the website or use our services.
Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.
1. Online Store Eligibility
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence. If you allow a minor dependent to use this website, you accept responsibility for their use.
You may not use OurLum’s products, website, or services for any illegal or unauthorized purpose. You must comply with all applicable local, state, federal, and international laws, including intellectual-property and copyright laws.
You must not transmit viruses, malware, destructive code, or any material intended to interfere with the website’s security or operation.
A violation of these Terms may result in suspension or termination of your access to our services.
2. General Conditions
We reserve the right to refuse or cancel service when reasonably necessary, including in cases involving suspected fraud, illegal activity, policy violations, payment disputes, product limitations, or security concerns.
Your non-payment information may be transmitted across different networks and adapted to meet technical requirements. Payment information is encrypted during transmission through approved payment-processing systems.
You may not reproduce, duplicate, copy, sell, resell, or exploit any part of the website or services without prior written permission from OurLum.
Section headings are provided for convenience and do not limit or otherwise affect these Terms.
3. Website Information
We make reasonable efforts to provide accurate, complete, and current website information. However, some content may occasionally contain errors, omissions, outdated information, or differences caused by supplier updates.
Website content is provided for general information and should not be treated as professional, medical, legal, financial, or technical advice.
We may update or correct website content when necessary. Historical information may remain available for reference but should not be considered current.
4. Products, Availability, and Prices
Product prices, promotions, availability, descriptions, and specifications may change without notice.
We reserve the right to:
- Modify or discontinue a product or service
- Limit purchase quantities
- Restrict sales by customer, household, account, payment method, location, or jurisdiction
- Correct pricing or product-information errors
- Cancel orders affected by errors, suspected fraud, inventory problems, or legal restrictions
If we cancel a paid order, we will issue an eligible refund to the original payment method.
Approved price adjustments are governed by OurLum’s 30-Day Price Adjustment Policy. Clearance products, final-sale items, limited promotions, discount codes, bundles, flash sales, shipping charges, customs fees, and pricing errors may not qualify.
5. Product Information
Certain products may be available exclusively through OurLum.com and may have limited quantities.
We make reasonable efforts to display product photographs, colors, dimensions, descriptions, and specifications accurately. However, colors and appearance may vary depending on screen settings, lighting, manufacturing updates, and individual devices.
Product packaging, accessories, labeling, and minor design details may change without notice when they do not materially alter the product’s intended use.
Products are subject to OurLum’s Return and Refund Policy.
6. Orders, Billing, and Account Information
You agree to provide accurate, current, and complete billing, shipping, contact, and account information.
We may limit, decline, or cancel an order when:
- Product inventory is unavailable
- Payment cannot be verified
- Billing or shipping information appears incomplete
- The order appears fraudulent or unauthorized
- The order violates these Terms or applicable law
- A pricing, description, or technical error affects the transaction
- The order appears to be placed for unauthorized resale
If an order is modified or canceled, we may contact you using the email address or telephone number provided during checkout.
You are responsible for promptly updating your account and payment information so we can process your purchases and contact you when necessary.
7. Shipping and Delivery
Orders are generally processed within 1–2 business days after payment and order information have been verified.
Most eligible orders are delivered within 4–10 business days after processing. Delivery dates are estimates and are not guaranteed. Weather conditions, carrier delays, customs inspections, incorrect addresses, high shipping volume, and other circumstances outside OurLum’s control may affect delivery.
OurLum offers free standard shipping on eligible orders delivered within the United States. International shipping charges, customs duties, import taxes, brokerage fees, and similar charges may apply and are generally the customer’s responsibility.
Products may ship from different warehouses or fulfillment partners. Orders containing multiple products may arrive in separate packages without an additional split-shipment fee.
Complete shipping terms are available in OurLum’s Shipping Policy.
8. Returns, Refunds, and Exchanges
Eligible products may be returned within 30 calendar days from the delivery date.
Returned products must generally be unused, unworn, in their original condition, and accompanied by their original packaging, accessories, labels, and proof of purchase.
The first eligible return request associated with each order includes free return shipping. Additional returns from the same order may require the customer to pay return-shipping costs unless the product arrived damaged, defective, or incorrect.
Approved refunds are generally processed within 10 business days after the returned product has been received and inspected. Banks and card providers may require additional time to post the credit.
Digital products, gift cards, personalized goods, perishables, intimate or sanitary products, and products marked final sale may not qualify for return.
Complete eligibility requirements and instructions are available in OurLum’s Return and Refund Policy.
9. Optional and Third-Party Tools
We may provide access to third-party tools, applications, payment processors, tracking services, or integrations that we do not directly control.
Third-party tools may be provided “as available” and may be subject to separate terms and privacy policies. Your use of those tools is at your own discretion and risk.
New tools, features, or services added to OurLum.com will also be subject to these Terms.
10. Third-Party Links
Our website may include links to websites or services operated by third parties.
OurLum does not control and is not responsible for the accuracy, availability, security, content, policies, or practices of unaffiliated third-party websites. A link does not necessarily constitute OurLum’s endorsement of that third party.
Review the third party’s terms and policies before completing a transaction or providing personal information. Questions concerning a third party’s products or services should be directed to that provider.
11. Reviews, Feedback, and User Content
If you submit a review, photograph, comment, suggestion, idea, or other content to OurLum, you confirm that you have the right to provide it.
You grant OurLum a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, translate, distribute, and display the submitted content for legitimate business and promotional purposes, subject to applicable law.
Submitted content must not:
- Violate another person’s copyright, trademark, privacy, or proprietary rights
- Contain unlawful, defamatory, abusive, obscene, or discriminatory material
- Include viruses, malware, or destructive code
- Misrepresent your identity or experience
- Contain knowingly false or misleading information
We may monitor, reject, edit, or remove content that violates these Terms or applicable law.
12. Personal Information and Privacy
Our collection and use of personal information are governed by OurLum’s Privacy Policy.
By using the website, you acknowledge that information may be processed by Shopify, payment providers, shipping carriers, analytics providers, and other service providers required to complete transactions and operate the website.
13. Errors and Omissions
Our website may occasionally contain typographical errors, inaccurate information, or omissions relating to:
- Product descriptions
- Prices and promotions
- Product availability
- Shipping charges
- Processing and delivery estimates
- Images and specifications
We reserve the right to correct errors, update information, or cancel affected orders when permitted by law, including after an order has been submitted.
If we cancel an order for which payment has been collected, we will issue an eligible refund to the original payment method.
14. Prohibited Uses
You may not use OurLum.com or its content:
- For any unlawful or fraudulent purpose
- To violate applicable laws or regulations
- To infringe intellectual-property or privacy rights
- To harass, abuse, threaten, defame, or discriminate against another person
- To submit false or misleading information
- To transmit viruses, malware, or destructive code
- To collect another person’s information without authorization
- To spam, phish, scrape, crawl, or interfere with the website
- To bypass website security or access restrictions
- To place unauthorized, deceptive, or fraudulent transactions
- To interfere with the website, services, networks, or other customers
We may restrict or terminate access for violations of this section.
15. Disclaimer of Warranties
To the maximum extent permitted by applicable law, OurLum.com and its services are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, or available at every location or time. We may temporarily suspend portions of the website for maintenance, security, technical, or operational reasons.
Nothing in these Terms excludes warranties, protections, or rights that cannot legally be excluded under applicable consumer-protection laws.
16. Limitation of Liability
To the maximum extent permitted by applicable law, OurLum and its owners, employees, affiliates, agents, contractors, suppliers, fulfillment partners, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages resulting from:
- Your use of or inability to use the website
- Your use of a product contrary to its instructions
- Unauthorized access to your account caused by information under your control
- Third-party websites, tools, carriers, or services
- Delays or interruptions outside OurLum’s reasonable control
Where liability cannot legally be excluded, OurLum’s liability will be limited to the maximum extent permitted by applicable law.
This section does not limit any rights or remedies that cannot be waived under applicable consumer-protection laws.
17. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless OurLum, its owners, employees, affiliates, agents, contractors, suppliers, fulfillment partners, and service providers from third-party claims arising from:
- Your material violation of these Terms
- Your unlawful use of the website or services
- Your infringement of another party’s rights
- Content you submit through the website
This obligation does not apply to claims caused solely by OurLum’s unlawful conduct.
18. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed if necessary.
The remaining provisions will continue in full force and effect.
19. Termination
These Terms remain effective until terminated by you or OurLum.
You may stop using the website at any time. We may suspend or terminate access if we reasonably believe that you violated these Terms, engaged in fraudulent or unlawful activity, or created a security risk.
Terms that are intended to survive termination—including payment obligations, ownership provisions, disclaimers, and limitations of liability—will remain effective.
20. Entire Agreement
These Terms and the policies referenced within them constitute the entire agreement between you and OurLum regarding your use of the website and services.
Our failure to enforce a provision does not waive our right to enforce that provision later.
Any ambiguity in these Terms will be interpreted according to applicable law and will not automatically be construed against either party.
21. Governing Law
These Terms and any separate agreements through which OurLum provides services will be governed by the applicable laws of the United States and the State of New York, without limiting any mandatory consumer rights provided by the laws of your place of residence.
22. Changes to These Terms
We may update these Terms to reflect changes to our website, services, policies, business practices, or legal obligations.
The current version will be posted on this page. Your continued use of OurLum.com after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by law.
23. Contact Information
Questions about these Terms of Service may be sent to:
OurLum.com
Email: contact@ourlum.com
Phone: +1 (929) 325-5342
Address: 465 East 188th Street, Suite 22, Bronx, NY 10458, United States
Website: https://ourlum.com
