At OurLum, we are committed to providing high-quality electronics, smart devices, innovative gadgets, computer accessories, and technology products. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy explains the eligibility requirements and process for requesting a free return and refund.
You may request a refund for an eligible product within 30 days of its delivery date. To qualify, the item must be returned in its original condition with all accessories, manuals, and original packaging whenever possible. Products showing excessive wear, misuse, unauthorized modification, or accidental damage may not qualify for a refund.
The following items may not be eligible for a refund:
Products damaged through misuse, abuse, accidental damage, or unauthorized modification.
Items returned without sufficient proof of purchase.
Clearance, final-sale, or non-returnable items clearly identified before purchase.
Products that do not meet the eligibility requirements described in this policy.
To request a refund, contact our Customer Support team with your order number, a brief description of the reason for your request, and clear photos if the product is damaged, defective, or incorrect.
Our team will review your request and provide free return instructions if the return is approved. Please do not return an item before receiving authorization and instructions from our Customer Support team.
OurLum provides free return shipping for all approved returns. Customers will not be charged a return shipping fee.
Once your return is approved, we will provide the appropriate return instructions and, when required, a prepaid return shipping label. Please package the product carefully to prevent damage while it is being returned.
Original shipping charges are not applicable because OurLum provides free shipping on all orders.
After your returned item is received and inspected, we will notify you of the status of your refund. If approved, the full eligible purchase amount will be refunded to the original payment method used for the order whenever possible.
Please allow 5–10 business days for an approved refund to appear in your account. Processing times may vary depending on your payment provider or financial institution.
If you receive a damaged, defective, or incorrect item, contact Customer Support within 7 days of delivery. Include your order number and clear photos of the product, packaging, and mailing label.
We will review your claim promptly and provide an appropriate resolution. You will not be responsible for return shipping costs for an approved claim.
Orders may be cancelled before they enter processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible.
If your order has already shipped, you may request a free return after delivery, provided the item meets the eligibility requirements of this Refund Policy.
If you have not received an approved refund after the stated processing period, first check your bank account or payment provider. You may also contact your credit card issuer or financial institution because additional processing time may be required.
If you still need assistance, please contact OurLum Customer Support.
To protect our customers and maintain a secure shopping experience, all refund requests are subject to verification. We reserve the right to refuse a refund when fraudulent activity, misuse of our Refund Policy, or other abuse is reasonably suspected, as permitted by applicable law.
OurLum may update this Refund Policy occasionally to reflect changes in our business practices, legal requirements, or customer service procedures. The version published on our website at the time of your purchase will apply unless otherwise required by law.
At OurLum, we value your trust and strive to provide an outstanding shopping experience. With free shipping, free approved returns, secure payments, transparent refund procedures, and responsive customer support, you can shop confidently for electronics, smart home products, wearable technology, innovative gadgets, and premium technology accessories.
Email: contact@ourlum.com
Phone number: +1 (929) 325-5342
Address: 465 East 188 Street, Number 22, Bronx NY 10458, United States
