At OurLum, we are committed to delivering your order quickly, safely, and efficiently. We proudly offer free shipping on every order. Once your order is confirmed, our fulfillment team begins processing it as soon as possible to help ensure your products arrive in excellent condition. We ship to customers in many countries using trusted shipping partners.
Orders are typically processed within 1–3 business days after payment has been successfully verified. Order Cut-off time: 3:00 pm (EST). Orders placed on weekends or public holidays will begin processing on the next business day. During peak shopping seasons or promotional events, processing times may be slightly longer.
Most orders are delivered within 5–10 business days after shipment. Delivery times may vary depending on the destination. Please note that delivery estimates are not guaranteed and may be affected by weather, customs processing, carrier delays, or other circumstances beyond our control.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available. You can use the tracking number to monitor your shipment and view the latest delivery updates provided by the shipping carrier.
OurLum provides free shipping on all orders. There is no minimum purchase requirement, and customers will not be charged a shipping fee at checkout.
OurLum proudly serves customers in many countries around the world. Although shipping is free, international orders may be subject to customs inspections, import duties, taxes, or other government-imposed fees in the destination country. These charges are not shipping fees collected by OurLum and, when applicable, are the customer’s responsibility unless otherwise stated at checkout.
Customers are responsible for providing a complete and accurate shipping address when placing an order. Incorrect or incomplete addresses may result in delivery delays or returned packages. Please review your shipping information carefully before completing your purchase.
If you notice an error in your delivery address, contact our Customer Support team as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
While we work with reliable shipping carriers, unexpected delays can occasionally occur due to weather, customs, carrier operations, or other factors beyond our control. If your order appears delayed or lost, please contact our Customer Support team. We will work with the carrier to help locate your shipment and provide updates whenever possible.
If your order arrives damaged or an item is missing, please contact our Customer Support team within 7 days of delivery. Include your order number and, when applicable, clear photos of the damaged product, shipping package, and mailing label. We will review the issue and provide an appropriate resolution in accordance with our policies.
To provide faster service and improve product availability, items from the same order may occasionally be shipped separately from different fulfillment locations. If this occurs, you may receive separate shipment notifications and tracking information for each package. You will not be charged any additional shipping fees for orders delivered in multiple packages.
An order is considered delivered when the shipping carrier confirms successful delivery to the address provided during checkout. If a package is marked as delivered but cannot be located, we recommend checking with household members, neighbors, your building management, and the shipping carrier before contacting Customer Support for additional assistance.
OurLum is dedicated to providing a dependable, transparent, and customer-focused shipping experience. From free shipping on every order and secure packaging to efficient processing, shipment tracking, and responsive customer support, we strive to ensure every order reaches you as quickly and safely as possible.
Thank you for choosing OurLum for electronics, smart home products, innovative gadgets, wearable technology, computer accessories, and premium tech products.
Email: contact@ourlum.com
Phone number: +1 (929) 325-5342
Address: 465 East 188 Street, Number 22, Bronx NY 10458, United States
