Refund Policy

1. Customer Satisfaction Is Our Priority

At OurLum.com, we are committed to providing high-quality electronics, smart devices, innovative gadgets, computer accessories, and technology products. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy explains the eligibility requirements and process for requesting a refund.

2. 30-Day Refund Eligibility

You may request a refund for eligible products within 30 calendar days of the delivery date. To qualify, the item must be returned in its original condition, including all accessories, manuals, and original packaging whenever possible. Products showing excessive wear, misuse, or accidental damage may not qualify for a refund.

3. Non-Refundable Items

Certain items may not be eligible for refunds, including:

  • Products damaged through misuse, abuse, or unauthorized modifications.
  • Items returned without sufficient proof of purchase.
  • Clearance, final sale, or non-returnable items clearly identified at the time of purchase.
  • Products that do not meet the return eligibility requirements described in this policy.

4. How to Request a Refund

To begin a refund request, please contact our Customer Support team with your order number, a description of the issue, and photos if the product is damaged or defective. Our team will review your request and provide return instructions if your request is approved.

5. Return Shipping

If a return is approved, customers should carefully package the product to help prevent damage during transit. Unless otherwise required by law or stated in a promotional offer, return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or the incorrect product was received.

6. Refund Processing

After your returned item is received and inspected, we will notify you of the status of your refund. If approved, your refund will be issued to the original payment method used for the purchase whenever possible. Processing times vary depending on your payment provider and financial institution.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact Customer Support within 7 days of delivery. Include your order number and clear photos of the product and packaging. We will review your claim promptly and work to provide an appropriate resolution in accordance with this policy.

8. Order Cancellations

Orders may be cancelled before they enter processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible. If your order has already shipped, you may request a return after delivery if the item meets the eligibility requirements of this Refund Policy.

9. Late or Missing Refunds

If you have not received your approved refund, first check your bank account or payment provider. Then contact your credit card issuer or financial institution, as processing times may vary. If you still require assistance, please contact OurLum.com Customer Support for additional help.

10. Fraud Prevention

To protect our customers and maintain a secure shopping experience, all refund requests are subject to verification. We reserve the right to refuse refunds where fraudulent activity, abuse of our return policy, or unauthorized transactions are suspected, as permitted by applicable law.

11. Policy Updates

OurLum.com may update this Refund Policy from time to time to reflect changes in our business practices, legal requirements, or customer service improvements. The version published on our website at the time of your purchase will apply unless otherwise required by law.

12. Shop with Confidence at OurLum.com

At OurLum.com, we value your trust and strive to provide an outstanding online shopping experience. With secure payments, responsive customer support, transparent refund procedures, and a commitment to customer satisfaction, you can shop confidently for electronics, smart home products, wearable technology, innovative gadgets, and premium technology accessories knowing that we're here to support you before and after your purchase.