Item description states one thing and they send you a different thing. Not impressed. No customer service to help at all.
The sd card was corrupted and I couldnât save games nor could I upload them onto a computer and format a new card and transfer. Only a couple 100 games would transfer out of the ROM. No response from any of their emails.
The dress is nice, but the ruffles werenât as fluffy a little limp, and the color is not red itâs coral.
Dear Valued Customer,
Thank you for bringing this to our attention. We sincerely apologize for your disappointing experience and understand your frustration. Customer satisfaction is extremely important to us, and we would love the opportunity to make things right.
As a gesture of goodwill, we are more than willing to send you a replacement at no additional cost. We would be delighted to resend another OurLum Elegant Red African Peplum Dress For Celebration Attire ⢠1235 as a complimentary replacement.
Please confirm your preferred shipping address, and we will arrange the replacement as quickly as possible. We truly appreciate your patience and understanding, and we hope this solution demonstrates our commitment to providing excellent customer service.
Thank you for giving us the chance to resolve this matter. We look forward to restoring your confidence in OurLum
Warm regards,
OurLum Customer Support Team
If I could give them 0 stars I would. Package never came and they never answer my email to rectify the issue.
